Brain and Spine Surgeons of New York (BSSNY), a multispecialty surgery practice located in White Plains, New York, is actively researching how to best standardize post-operative care for patients receiving spinal surgery. As part of their Best Practices Project over the past three years, they have been tracking outcomes for patients receiving three common spine procedures: Microdiscectomies (MLD), Cervical Fusions, and Lumbar Fusions. Collecting this outcome data was a challenge and required a herculean effort from personnel.
On June 1, 2020, BSSNY began using DTX Med to track patient outcomes and has seen a tremendous improvement in their ability to collect data and conduct clinical research. Once a patient is scheduled for surgery in DTX, surveys associated with the procedure are automatically sent to the patient based on the patient’s surgical date and the user’s frequency parameters. Surveys can be sent at any time before or after surgery. At BSSNY, all MLD, Lumbar Fusion and Cervical Fusion patients receive automated surveys at 1 week, 1 month, 3 months, and 1 year after surgery.
Since patients can now answer surveys at their convenience, the use of DTX has improved patient response 100 percent! Patient and staff satisfaction have increased significantly, and workflow interruptions have been eliminated. In addition, DTX’s analytical dashboard has allowed data analysis to be conducted much more quickly and robustly for the practice.