12 Aug HIMSS21 tech news: Patient engagement tools aid patients and providers

Announced at HIMSS21, DTX implemented its text message-based electronic patient-reported outcome tool designed to help streamline patient data collection and analysis at Brain and Spine Surgeons of New York to evaluate postoperative outcomes for spinal surgery patients.

Previously using paper forms and phone calls to collect and analyze data, the 26-physician multi-specialist surgical center switched to the DTX tool when they found these modalities to be inefficient. After DTX was implemented, BSSNY’s patient response rate increased significantly with the time required to collect data was reduced significantly as well.

When assessing ongoing patient health and satisfaction, patient-reported outcomes are critical. Since DTX is web-based there is no need to download or install anything. Patients simply received a link via text message that opens a secure web browser on their phone with a survey to be completed. Ninety percent of these text messages are read within the first three minutes!

BSSNY also uses the DTX technology to monitor patients who received a spinal cord stimulator (SCS) implant. Since the implementation of an SCS is a high-risk surgery with a chance of severe complications, this kind of rapid and frequent patient reporting is critical. This has helped BSSNY providers better manage high-risk patients and intervene when necessary.

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